Privacy

Privacy Policy

This policy explains how the public Hey House Life website handles information when you browse listings or contact the team.

Last updated: 15 July 2026

Information we collect

When you contact us, we may receive your name, email address, phone number, enquiry topic, and message. Our hosting provider may also process basic technical information such as browser details, IP address, and security logs.

How we use information

We use contact information to answer enquiries, discuss properties, arrange viewings, provide support, prevent misuse, maintain the website, and meet legal or regulatory duties.

Service providers

Information may be processed by trusted providers that host the website or deliver contact-form email. We do not sell personal information, and the public property spreadsheet contains listing content rather than customer records.

Retention

We retain enquiries only for as long as reasonably needed to respond, keep appropriate business records, resolve disputes, or meet legal obligations.

Security

We use reasonable technical and organisational measures to protect information. No online service is completely risk-free, so please avoid sending sensitive identity or financial documents through the public contact form.

Your rights

Depending on applicable law, you may ask to access, correct, erase, restrict, or object to the use of your personal information. You may also complain to the Information Commissioner's Office.