Information we collect
We may collect contact details, account information, viewing requests, tenancy records, uploaded documents, payment references, support messages, and technical information such as device, browser, and security logs.
How we use information
We use information to answer enquiries, arrange viewings, manage accounts, prepare tenancy paperwork, process support requests, keep records, improve the website, prevent misuse, and meet legal or regulatory duties.
Who we share information with
Information may be shared with trusted service providers that help operate the website, manage email, host data, support property operations, process payments, or meet legal and compliance obligations.
Retention and security
We keep information only for as long as needed for the purpose collected, legal obligations, dispute handling, or legitimate business records. We use access controls, secure hosting, and role-based permissions to protect portal data.
Your rights
You can ask to access, correct, delete, restrict, receive a copy of, transfer, or object to certain uses of your personal information. Some records may need to be retained where required for contracts, legal duties, or security.